Delivery and Returns
We use Parcelforce for our courier partner. We believe they offer an excellent service, with a successful delivery rate very close to 100%. Our charge for delivery is £4.95 for all orders up to £50 and free for orders over £50.
As a company we take our ECO footprint responsibilities seriously; to reduce carbon emissions we have bi-weekly parcel collection for all our orders. This is currently on a Mondays (except Bank holidays when it will be on Tuesdays) and Thursdays. Depending on when you place your order you will either receive your parcel the next working day or at the latest within 5 working days. You will receive an email or SMS enabling you to track your order. We think of it as practising “Slow Living” and doing our bit.
Where To Deliver & Should You Not Be At Home
We are able to deliver to both residential addresses and business addresses.
Our delivery is not a signed for service. When completing your order, please give us clear instructions for the courier as to where your delivery should be left, should nobody be available to receive the order.
Please note that should your indicated preference is not a secure position, we are unable to assume liability for loss or damage incurred as a result of the parcel being left in/at that location. If our couriers deem a 'safe place' location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return the parcel to the depot.
If your parcel has been returned to the depot, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox.
If you parcel has been returned to the depot you can arrange for a re-delivery directly with Parcelforce for the next day, or to collect from the depot. We can accept no liability if you are unavailable to either receive or collect your scheduled delivery.
It is important that you ensure someone is available to either receive or collect your rescheduled delivery on the appointed day, or the day after the scheduled delivery date. Unfortunately, we are unable to offer any refunds or compensation if nobody is present to collect the rescheduled delivery.
What If Your Parcel Has Been Lost
On the very rare occasion your parcel does not arrive on the chosen delivery day, it is very likely to arrive the next day.
If, however, your parcel still has not arrived by then, please let us know as soon as possible, and we will investigate and get back to you about the your parcels where abouts and get it to you as soon as possible.
If You Change Your Mind
If for any reason you are not completely satisfied with your purchase, you have 28 days (from the date you receive your goods) to return the item to us for a full refund. The return goods must be in their original packaging, unopened and undamaged. We are unable to offer a refund on perishable goods, such as food.
In the unlikely event that there was a problem with your order, or the goods were faulty, please contact our us on firstname.lastname@example.org to let us know what the problem was and to arrange a replacement or refund.
Returning An Item
To return an item, please contact our customer service team within 7 days of receiving your goods in the following ways:
- Website: Use our Online Contact Form
- Telephone: 020 7360 9274 (Monday to Friday from 9am-5pm)
- E-mail: email@example.com
If possible, please return the items in their original delivery packaging. If you are unable to use the original packaging, please use suitable alternative packaging.
Wild Thought Returns, Ripple Farm, Near Canterbury, Kent, CT4 7EB